Frequently Asked Questions

Everything you need to know about your next tech upgrade.

What is the standard shipping time for electronic devices?

We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery within the continental US.

Do your products come with a manufacturer warranty?

Yes, all electronics sold on Casence come with a minimum 12-month manufacturer warranty covering any functional defects or hardware failures.

What is your return policy for opened electronics?

You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee if they are not defective.

Are the devices sold on Casence compatible with international voltages?

Most of our premium devices support 110V-240V, but we recommend checking the 'Technical Specifications' section on the specific product page before purchasing.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.